Terms & Conditions
Cancellation Policy
Consultation
During the first session (consultation), we will talk about what you would like to work on and ways in which we can help you. We will also determine if we are a good match. A consultation may be useful if you are not sure whether you need or want therapy or if you are looking for a second opinion. Please note that consultations can be done via phone call or in person.
Typical Session
Individual, Couples and Group sessions are typically weekly, however, depending on your needs we may meet twice a week or twice a month. Each session will be tailored to your needs, with a focus on your goals, difficulties impeding your progress, and strengths.
Cancellation Policy
Appointments are of high importance and keeping scheduled bookings helps keep costs low for you. We realise that unforeseen circumstances might require schedule adjustments. If you need to cancel an appointment, we request at least 24 hours’ notice, if possible and please note there will be an admin fee of 2% will be deducted for online bookings.
Cancellations with less than 24 hours’ notice will result in no refund.
We reserve the right to cancel an appointment. Should such a cancellation occur within 48 hours before your appointment time, a new appointment will be scheduled without additional fees, based on availability.